Cloud Phone System

Hosted or Cloud Phone System

What is it?
Cloud Office UC is a cloud-based PBX service that provides small and medium businesses the functionality and technology of a traditional Phone System without the capital investment in a full phone system.  It uses the flexibility of the Internet to provide customers with a simple solution to connect staff whether they work in offices, work from home and on the road.

The Cloud Office UC service is available with four End user offerings:

• Essentials – dial tone with Voicemail from a physical handset,
• Essentials Plus – Essentials with the flexibility of extending calling to a user’s mobile device using the Mitel Mobile App. This includes basic UC features including 1 to 1 video calling, screen and file sharing, and chat capability. Customers can elect to use this offering with or without a physical handset,
• Teams Calling – Essentials with Microsoft Teams calling integration. Customers can elect to use this offering with or without a physical handset, and
• Unified Communications– full fixed, desktop and mobile apps that enable video and audio calling and presence together with collaboration tools. Customers can elect to use this offering with or without a physical handset.

Cloud Office UC provides a  cost-effective, unified comms solution so you can focus on growing your business.

Features include:

• Enterprise-grade IP voice calls
• Video calls
• Call queuing so clients know someone will answer soon
• Automatic call diversion to send calls to available team members
• Voicemail
• Ability to set up call groups for your different teams
• Instant messaging and presence • File and screen sharing
• Mobile app that gives your team access to Cloud Office UC when they’re on the go

Hosted VoIP solutions (Cloud PBX) and software-based PBX system are typically adaptable in scale to keep pace with your business growth while most on-site systems have limited maximum capacity.

Hosted PBX Characteristics

Typically hosted PBX systems have:

Lower upfront costs vs On-site PBX

Higher per handset monthly fees

Rent Hardware to easily change with business needs